1. Introduction
At 2031 Digital (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Notice explains how we collect, use, and safeguard the information you provide to us in connection with our ecommerce support and management services.
By engaging with our services or submitting your information, you consent to the practices described in this notice.
2. Information We Collect
We collect and process personal and business information necessary to provide our services to clients. This may include:
Contact information: Name, email address, phone number, and company details.
Account and platform data: Access credentials or performance data from ecommerce platforms (e.g., Amazon, Shopify) as required for account management.
Billing information: Payment details, invoices, and transaction records.
Communications: Emails, meeting notes, or messages related to client projects.
We only collect information relevant to the agreed scope of work and use it strictly for client service purposes.
3. How We Use Your Data
Your data is used for the following purposes:
To provide and manage our ecommerce services.
To communicate about your account, projects, and support requests.
To process payments and manage billing.
To maintain compliance with legal and contractual obligations.
To improve our internal systems and service delivery.
We do not sell, rent, or share client data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal information based on:
Contractual necessity: To deliver the services you’ve engaged us for.
Consent: When you provide explicit authorization for data use (e.g., platform access).
Legal obligations: For recordkeeping and compliance purposes.
5. Data Sharing & Security
We may share limited data with trusted service providers (e.g., cloud storage, analytics, or invoicing tools) strictly for operational purposes.
All vendors are vetted for security and compliance, and we ensure your data remains protected through encryption, access control, and confidentiality agreements.
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined above or as required by law. When no longer needed, your information will be securely deleted or anonymized.
7. Your Rights
You have the right to:
Access, correct, or delete your data.
Withdraw consent at any time.
Request details about how your data is processed.
To exercise these rights, please contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Notice or your data, please contact:
2031 Digital
Email: nick@2031digital.com.au
9. Updates to This Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page.
Last updated: October 2025